Solution
Focused
Communication
" WATER
THE
FLOWERS
Not the
Weeds "
(Fletcher Peacock)
Fletcher
Peacock's
services
and
customer
satisfaction
Comments from Health services
professionals who've requested
Fletcher Peacock's services
Lachine, May 15, 2002
[...] Last April, some forty of the managers working out of the Vieux Lachine CLSC and the CHSLDs of Lachine, Nazaire-Pich and Foyer Dorval had the privilege of participating in a two-day workshop with your company.
During this workshop, we were called to question a number of our management paradigms. The diverse teaching methods (especially, the practical exercises) allowed us to better understand and to begin to integrate the concepts presented; I wish to emphasize that the content of this workshop shook our complacency by questioning our ways of doing things and, above all, it inspired us to take a fresh look as it invited us to question our management habits.
It constituted an invaluable gift, the benefits of which will be with us for a long time to come within our organization because of their simplicity and effectiveness[...]
Michel Lemay,
Director General,
CHSLD, Lachine
Quebec City, 1 st May 2002
[...] We wish to point out that the participants at this conference were professionals associated with centers for the rehabilitation of the intellectually challenged, CLSC's, schools, as well as community organizations.
The subject of the conference: Solution Focused Communication was very relevant and addressed the concerns of those who attended. Moreover, your dynamism and your particular and original ways of presenting the material were highly appreciated. The use of humor and a range of anecdotes equally furthered the understanding of the concepts [...]
Michel Turmel, Director General
Center for the Rehabilitation of the
Intellectually Challenged of Quebec
YOU
ALREADY
KNOW
A GREAT
DEAL
MORE THAN
YOU
THINK
YOU
KNOW !
(WATER... p. 13)
WE NEED
TO TAKE
CARE OF
OURSELVES
FIRST,
TO BETTER
TAKE CARE
OF
OTHERS !
(Fletcher Peacock)
